This page provides specific information about the supported Mercedes-Benz and Smart vehicles in the astara Connect system.


astara Connect provides a direct connectivity solution for Mercedes-Benz fleets vehicles and retrieves dynamic vehicle data.


In the following countries, we can retrieve vehicle data from the vehicles: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Packages and services

  • Mercedes-Benz Basic: is the essential element for enabling the connection with astara Connect, allowing you to access position data and mileage.
  • Mercedes-Benz Extended: Ignition, fuel and consumption data, charging data, vehicle health data, tire data, driving and speed data, door and window data, and driving behavior.


The availability of the products depends on the compatibility of the vehicle and should be checked individually.


Validation process

For the Mercedes-Benz vehicles to be validated, we require the odometer value as a checking parameter. If the odometer matching fails, the vehicle changes to the error_access status, so you need to submit the odometer value again.

Connectivity states

pending: default state once the register endpoint is completed.

wrong_tracker_id: wrong VIN ID. Check the VIN and modify it if needed.

pending_for_data: waiting for the first coordinates from the provider.

error_data: no data is received, or telemetry data is incorrect. It may be due to a problem with the vehicle's emitting device, in which case, please get in touch with the data provider.

error_access: odometer reading failure based on provider. Enter the odometer value and validate the vehicle.

error_time_out: validation overdue. The vehicle has been deactivated from the data provider system, so resending the data for validation is necessary.

Once the first coordinates have been received, the validation process will be finished, and the vehicle will change to connected.

You can know more about the Connectivity states